FAQ

Regarding Orders & Payments

Do I have to pay VAT on my order?
No. All prices shown are final and inclusive of any applicable taxes. You will not face any extra charges at checkout or upon delivery.

What payment methods do you accept?
We accept secure payments via Credit Cards (Visa), Western Union, and Bank Transfer.

Do you ship internationally?
Yes, we ship worldwide. Orders are dispatched from our nearest regional warehouse for faster delivery.

Can I pay over the phone?
For security, we do not accept phone payments. All transactions must be completed securely through our online checkout.

Is it safe to shop on your site?
Absolutely. Our site uses SSL encryption and complies with PCI-DSS standards to keep your payment and personal information fully protected.

What should I do if my credit card payment fails?
Please double-check your card details and ensure your bank allows international transactions. If the issue continues, try another payment method or contact your bank. Our support team is also happy to help.

My order didn't go through, but my card was charged. What happens?
Usually, this is a temporary authorization hold that your bank will release within 3-10 business days. If the order wasn't confirmed, you won't be charged. If the money was actually deducted, please contact us with your details for an immediate investigation.

What if I can't complete my order online?
Please contact our Customer Support via email or live chat. We can guide you through the process or provide a secure payment link to finalize your purchase.

Regarding Shipping & Delivery

Are all your products, like popular jerseys, in stock?
Most items are in stock and ready to ship. High-demand jerseys during peak seasons may sell out quickly. Real-time stock status is shown on each product page.

Can I change my order after paying?
We can only make changes if your order hasn't entered the packing stage. Please contact us as soon as possible, and we'll do our best to help.

Can I cancel my order after purchasing?
Yes, you may cancel your order within 1 hour of placing it, provided it hasn't been prepared for shipment. See below for the procedure.

How do I cancel an order?
Please contact our Customer Support immediately via email: [email protected] or your account dashboard with your order number. We'll confirm if cancellation is possible and process it promptly.

What are your shipping methods and delivery times to Europe?
We ship from EU-based warehouses using tracked services. European delivery typically takes 7-10 business days. Global shipping times range from 7 to 20 business days, depending on the destination.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. Use it to follow your shipment's progress on the carrier's website or in your account.

What if my order doesn't arrive on time?
First, check your tracking details for updates. If there's no movement or a significant delay, contact our support team with your order number, and we will investigate with the carrier.

Regarding Returns & Exchanges

What is your return policy?
We offer a 14-day return window from the delivery date for items in unused, original condition with all tags attached. Personalized/custom items cannot be returned unless they are faulty.

How long do exchanges or refunds take?
Processing begins once we receive your return and takes 3-5 business days. Refunds are issued to your original payment method; the time it takes for the funds to appear depends on your bank or payment provider.

Are there any extra fees for returns or exchanges?
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We do not charge additional handling fees for processing returns or refunds.

The L1 Kit Co. Team